Complaints & Appeals
Appeal a content moderation decision
UK Online Safety Act 2023 - Section 21
If you believe a content moderation decision was incorrect, you can appeal here. Appeals are reviewed by a different moderator within 14 days.
Appeal Process
1
Submit your appeal within 30 days of the decision
2
A different moderator reviews your appeal
3
Receive a written response within 14 days
4
If unsatisfied, you may refer to Ofcom's framework
You can also submit complaints by email: complaints@lucawild.xenginex.com